Oshi Casino Privacy Policy

At Oshi Casino, your privacy is not an afterthought — it is a cornerstone of how we operate. This Oshi Casino privacy policy explains in plain, accessible language exactly how we collect, use, store and protect your personal data when you visit oshicasinovip.com and use our casino services. Whether you are browsing our catalogue of 4,000+ games, making a deposit, or contacting our support team, we want you to feel confident that your personal information is handled responsibly and securely.

This document is aligned with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We Oshi Casino review and update our privacy policy regularly to ensure it reflects current legal standards and the latest developments in data protection practices.

1. Who We Are — The Data Controller

Oshi Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of data protection law, this company acts as the data controller — meaning we determine why and how your personal data is processed. All data processing activities carried out on your behalf by our partners and vendors are governed by strict data processing agreements.

If you have any questions about the Oshi Casino privacy policy or wish to exercise any of your privacy rights, you may reach our Data Protection Officer (DPO) at: [email protected].

2. Personal Data We Collect

Oshi Casino data collection encompasses several categories of personal information, gathered depending on how you interact with our platform. Below is a comprehensive overview:

All user data collected by Oshi Casino is treated with the utmost confidentiality, regardless of its source. We collect only the data we genuinely need for the stated purposes — never more.

3. How We Collect Your Personal Information

Oshi Casino data collection occurs through three primary channels:

Directly From You

• When you complete our registration form to open a player account
• When you make a deposit, request a Oshi Casino withdrawal, or update your payment details
• When you contact our support team via live chat (available 24/7) or email
• When you participate in promotions, surveys, or competitions
• When you set responsible gambling preferences such as deposit, bet or loss limits

Automatically

• Through cookies, web beacons, and similar tracking technologies as you browse oshicasinovip.com
• Through our security and fraud detection systems that log technical events
• Through your gaming activity, which our platform records to manage your account and comply with regulations

From Third Parties

• KYC verification partners who help us confirm your identity and age
• Payment providers (such as Visa, Mastercard, Skrill, Neteller, Neosurf, PayID, and cryptocurrency processors) who share transaction data with us
• Fraud prevention and anti-money laundering screening agencies
• Public registers and databases where legally permitted

4. How Oshi Casino Uses Your Personal Data

Oshi Casino data processing is always conducted for clearly defined, lawful purposes. We use your personal information in the following ways:

Account Management

To create, verify, and administer your Oshi Casino player account, including identity verification and age confirmation as required by our gaming licence.

Service Provision

To deliver our full suite of gaming services — spanning 4,000+ games from providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — and to process your financial transactions, including our welcome bonus package of up to A$500 + 100 free spins across three deposits.

Legal and Regulatory Compliance (KYC/AML)

Australian law and our Curaçao gaming licence mandate that we verify your identity before processing withdrawals and that we monitor transactions for potential money laundering or fraud. This data processing is a legal obligation — not optional.

Security and Fraud Prevention

To protect oshicasinovip.com and its community of players from unauthorised access, account takeover attempts, and fraudulent activity, we analyse technical and behavioural data continuously. Data security is fundamental to our operations.

Responsible Gambling

To support your wellbeing, Oshi Casino offers a full suite of responsible gambling tools. We process personal data to manage deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent).

Communication

To send you transactional messages (deposit confirmations, withdrawal receipts, security alerts) and, where you have given us consent, marketing communications about new games, promotions, and our VIP programme (5 levels from Bronze to Diamond, with cashback ranging from 10% to 20%).

Service Improvement and Analytics

To analyse user data in aggregate form, improve the Oshi Casino platform, personalise your gaming experience, and develop new features and content offerings.

5. Legal Basis for Data Processing

Under the Australian Privacy Act and the GDPR, every instance of data processing by Oshi Casino must have a legitimate legal basis. We rely on the following grounds:

• Performance of a contract: Processing necessary to provide you with our gaming services and fulfil our contractual obligations, including managing your account, processing payments, and awarding Oshi Casino bonuses.
• Legal obligation: Processing required by law, including KYC identity checks, AML transaction monitoring, responsible gambling measures, and tax reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, product improvement, and maintaining the integrity of our gaming environment — always balanced against your rights and interests.
• Consent: Processing for optional marketing communications, analytics cookies, and certain personalisation features, where you have given us explicit, freely given permission. You may withdraw consent at any time.

6. Oshi Casino Cookie Policy

Cookies are small text files stored on your device when you visit oshicasinovip.com. The Oshi Casino cookie policy identifies four types of cookies used on our platform:

Essential Cookies

These are strictly necessary for the website to function correctly. They enable you to log in, navigate between pages, and use our gaming services. Essential cookies do not require your consent and cannot be disabled without impairing site functionality.

Analytical Cookies

Analytical cookies help us understand how players interact with our platform — which games are most popular, which pages generate errors, and how users navigate our site. Data collected is aggregated and anonymised to protect your privacy.

Functional Cookies

Functional cookies remember your preferences — your preferred language, currency (Australian dollars), game settings, and responsible gambling configurations — to deliver a more personalised experience each time you visit Oshi Casino.

Marketing Cookies

With your explicit consent, marketing cookies allow us and our partners to show you relevant promotional content and advertisements on third-party websites. You can withdraw consent for marketing cookies at any time through our cookie preference centre, accessible from the footer of oshicasinovip.com.

Managing Your Cookie Preferences

You can control which cookies are placed on your device through our cookie consent banner, the preferences centre, or your browser settings. Please note that disabling essential cookies will prevent you from using key features of the Oshi Casino platform.

7. Sharing Your Data with Third Parties

Oshi Casino does not sell, rent, or trade your personal data to any third party. We share your personal information only where necessary and always under strict confidentiality obligations and data processing agreements. Recipients of your data include:

Payment Providers

To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial details with your chosen payment provider. These providers operate under their own regulatory frameworks and data protection obligations.

KYC and AML Verification Partners

Our accredited identity verification partners receive copies of your identity documents and biometric data where necessary to complete KYC checks. This data processing is a legal requirement, and results are stored in accordance with our retention schedule.

Regulatory Authorities and Law Enforcement

Oshi Casino may disclose your personal information to Australian or international regulatory bodies, law enforcement agencies, and supervisory authorities when required by law or when necessary to protect the rights, safety, or property of our players, staff, or company.

Technology and Service Partners

We work with a range of trusted technology partners — game developers, IT infrastructure providers, customer support platforms, and marketing analytics services. These partners process your user data exclusively on our instructions and under contractual obligations that guarantee information security and data protection standards equivalent to our own.

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8. International Data Transfers

As Oshi Casino is operated by a company headquartered in Curaçao, your personal data may be transferred to and processed in countries outside Australia. Whenever such international data storage or transfers occur, we implement appropriate safeguards — including standard contractual clauses, data processing agreements, and technical security controls — to ensure your information receives a level of protection consistent with Australian Privacy Principles and the GDPR. Your privacy rights are not diminished by the location of data processing.

9. Data Security at Oshi Casino

Protecting your personal information from unauthorised access, loss, or misuse is one of our highest priorities. Oshi Casino data security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Robust firewall systems and intrusion detection tools to prevent unauthorised network access
• Secure data storage environments with strict role-based access controls limiting who can view your personal data
• Regular internal security reviews and independent penetration testing
• Certified Random Number Generator (RNG) audits by accredited independent testing laboratories
• Mandatory KYC verification before processing your first withdrawal, protecting your funds from fraud
• Ongoing staff training in data protection, information security, and confidentiality best practices

While Oshi Casino employs industry-leading information security measures, no online system can guarantee absolute protection against every possible threat. If you suspect your account has been compromised, please contact us immediately via live chat (24/7) or email [email protected]. Our security team will act swiftly to secure your account.

10. Data Retention and Storage Periods

Oshi Casino data storage is governed by strict retention schedules based on legal requirements and legitimate business needs. We keep your personal information only for as long as is necessary for the purpose for which it was collected, or as required by applicable law:

• Account data: Retained for the lifetime of your account and a minimum of 5 years after account closure, as required by AML regulations and our gaming licence obligations.
• Transaction and financial records: Retained for a minimum of 5 years to satisfy Australian financial compliance and tax reporting requirements.
• KYC verification documents: Retained for the duration of your account plus 5 years after closure, or longer if required by law.
• Support communications: Retained for 3 years after the date of your last interaction with our support team.
• Marketing data and consent records: Retained until you withdraw consent, or for a maximum of 3 years of account inactivity, whichever comes first.
• Technical and log data: Retained for up to 12 months for security monitoring purposes.

When your personal data is no longer required, Oshi Casino will securely delete or permanently anonymise it, ensuring it can no longer be linked to your identity.

11. Your Privacy Rights Under Australian Law

As a player using Oshi Casino from Australia, you are protected by the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, you may also benefit from additional rights. Your Oshi Casino privacy rights include:

Right of Access

You have the right to request a copy of the personal information we hold about you, along with details of how and why it is used. We will respond to access requests within 30 days.

Right to Correction

If your personal data is inaccurate, outdated, or incomplete, you may request that we correct it without undue delay. Many details — such as your contact information — can be updated directly in your Oshi Casino account settings.

Right to Erasure (Right to be Forgotten)

You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it. Note that certain data must be kept for legal and regulatory compliance, even after an account is closed.

Right to Restriction of Processing

In certain circumstances — for example, while we investigate a complaint you have raised — you may request that we restrict the data processing of your personal information.

Right to Data Portability

Where data processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

Right to Object

You have the right to object to data processing carried out on the basis of our legitimate interests, including the use of your information for direct marketing purposes. Where you object to marketing, we will cease using your data for that purpose immediately.

Right to Withdraw Consent

Where we rely on your consent as the legal basis for data processing (such as marketing emails or non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of prior processing. Simply click the unsubscribe link in any marketing message, adjust your cookie preferences, or contact us directly.

12. Supervisory Authority — The OAIC

If you have concerns about how Oshi Casino handles your personal data and are not satisfied with our response to your complaint, you have the right to lodge a formal complaint with Australia's privacy regulator, the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

If you are located in a country covered by the GDPR, you may also contact your local national data protection authority for assistance with any privacy rights concerns.

13. How to Contact Us and Exercise Your Rights

To exercise any of your privacy rights under this Oshi Casino privacy policy, or to raise any question about data protection, data collection, or information security, please contact our Data Protection Officer:

• Email: [email protected]
• General support: [email protected]
• Live chat: Available 24/7 via oshicasinovip.com (response in seconds)
• Email response time: Within 12 hours for general queries; up to 30 days for formal privacy rights requests

We may need to verify your identity before processing any request relating to your personal information, to prevent unauthorised access to your account data.

14. Updates to the Oshi Casino Privacy Policy

We reserve the right to update this privacy policy at any time to reflect changes in our services, legal obligations, or data protection practices. Material changes will be communicated to you via email or a prominent notice on oshicasinovip.com. The effective date of the most recent revision is displayed at the top of this document. We encourage you to review the Oshi Casino privacy policy periodically to stay informed about how your personal data is managed and how your privacy rights are protected.

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Frequently Asked Questions About Oshi Casino Privacy

What personal data does Oshi Casino collect?

Oshi Casino data collection includes your identification details, contact information, financial transaction data, gaming activity records, technical data such as IP address and cookies, communications with our support team, and, where applicable, identity verification documents. We collect only what is genuinely necessary to operate our services, comply with the law, and protect your account.

Does Oshi Casino sell my personal information?

No. Oshi Casino never sells, rents, or trades your personal data to any third party for commercial gain. Your personal information is shared only with the trusted partners needed to operate our services — payment processors, KYC providers, and regulatory authorities — all under strict confidentiality and data protection agreements.

How can I access or delete my data held by Oshi Casino?

You can exercise your privacy rights — including the right of access and the right to erasure — by emailing our Data Protection Officer at [email protected]. We will process your request within 30 days, subject to identity verification. Note that certain data must be retained to comply with legal requirements even after your account is closed.

Is my personal information secure at Oshi Casino?

Yes. Oshi Casino data security is taken extremely seriously. We use 256-bit SSL/TLS encryption, firewalls, intrusion detection systems, and secure data storage environments. Our systems are independently audited, and access to your personal data is restricted to authorised personnel only. If you ever have concerns about your account's security, contact us immediately via live chat or email.

What types of cookies does Oshi Casino use?

The Oshi Casino cookie policy covers four types of cookies: essential cookies (required for the site to function), analytical cookies (to understand usage patterns), functional cookies (to remember your preferences), and marketing cookies (to deliver relevant promotions, with your consent). You can manage your cookie preferences through our consent banner or browser settings at any time.

How long does Oshi Casino retain my data?

Oshi Casino data storage periods vary by data type. Account and financial records are retained for a minimum of 5 years after account closure to comply with AML and gaming regulations. Marketing and consent records are kept until you withdraw consent or for up to 3 years of inactivity. When data is no longer needed, it is securely deleted or anonymised.

Who can I contact if I have a privacy complaint?

If you are unsatisfied with how Oshi Casino has handled your personal information, you can first contact our DPO at [email protected]. If the matter remains unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.

Can I opt out of marketing emails from Oshi Casino?

Yes. You can unsubscribe from Oshi Casino marketing communications at any time by clicking the unsubscribe link in any promotional email, adjusting your notification settings in your account dashboard, or contacting our support team. Withdrawing consent for marketing will not affect the delivery of essential transactional messages such as withdrawal confirmations or security alerts.